Positive experience not once, but TWICE!
Was challenged with finding someone to tow my vehicle on a Saturday morning. After going down the list of Google's recommendations and no answer at numerous other numbers, I called Citywide Towing. Up-front pricing and no BS is what I was looking for in getting my disabled vehicle to my mechanic. Owner Rick promptly answered my call, and based on information I provided, quoted me an ETA and fair price point for services.
Employee Jose arrived within the timeframe quoted and quickly / professionally loaded my car on to the flatbed. Very friendly and courteous young man. Cab of tow truck was clean and comfortable (which is a big WIN in my book).
Fast forward to a week later ---> As my mechanic was unable to provide the services I needed, I called Rick once again thinking I would just have my vehicle towed home until I could figure out what I was going to do. Rick asked a couple questions regarding issue with vehicle and then went above and beyond to refer me to a reputable service center close to where I live.
I have since added Citywide Towing into my phone's address book - should the need arise, they will absolutely be the first company I will call for services.
Beatrice G Dallas TX
Deff recommend, they know a lot about cars as well so it helps with the towing process so that way they don’t mess anything up. Jośe was very nice, and very informative.
Aija M Duncanville TX
I was stuck late last night. Called a dozen places who said they were "24hrs" but they didn't pick up or told me they couldn't help because of the type of car I had. Citywide answered immediately & didn't give me the run around about what they couldn't do... but were upfront about what they could. They were able to tow my car. Very quick, very professional... HIGHLY RECOMMENDED!!!
Munya C Addison TX
Great service. I've never had such reliable and affordable service from anyone... They even work with insurance companies!
Roy S Duncanville TX
I recommend this service to be used. Good customer service and made me feel comfortable during the process. Give them a try and you wont be disappointed. 2 Thumbs up! 🙂
Anthony S Ferris TX
I had no cash they took credit card payment not many companies wanted to go to Austin rick with no hesitation said yes you rock rick
P S Lancaster TX
Great service and very friendly. I've used Citywide several times and will continue whenever I need assistance. Definitely recommend!
Kajuana L Dallas TX
Great service. Broke down a little after midnight on Fri/Sat morning. 30 min response time from call to pickup. Was standing in my driveway by 1:30 am. This was after dropping the car off at my mechanics shop. I Highly Recommend.
O R Garland TX
This company went above and behind to help my son out tonight. Anytime l break down y'all are my first call. Thanks Citywide Towing!!!
Kim C Combine TX
Came quickly and took care of business so my family could make it home safe. Thank you!
Alexis A Grand Prairie TX
Great service and quick. Helped us the same day and even offered advice for fixing our truck up! Will use them in the future!
Misty M Irving TX
Very reasonable and very reliable. I have used them multiple times and always responded quick on a short notice. I definitely recommend their services.
Jessie M Grapevine TX
Rick is awesome he went out of his way to help me ! Fast service and excellent Customer service ! Will definitely be doing business with them!
Latisha M Mesquite TX
Our 16 year old son broke down at night and any parent knows that’s a scary phone call to get. Rick with Citywide Towing took great care of our vehicle, our son and got him home safe and sound in a short amount of time. Our son has a Citywide Towing card in he’s wallet in case he breaks down again.
Melissa H Sachse TX
I never had to use citywide before today, but i would definitely use them again if i needed a tow. Prices are fair and the service was great. Shouts out to rig C1. I have no reason for bias in my review. Call them if you're in need.
Jay U Duncanville TX
The driver was knowledgeable and friendly. I will definitely use the service again.
Jennifer T Wilmer TX
This service was awesome. Quick & efficient! Just an all-around nice guy. Great Customer Service.
Candice C Arlington TX
I got stuck coming out of Walmart he came got me and Price was Fair They are my go to whenever I'm in Dallas Thanks again and God Bless Y'all's ? Company ?
D W Dallas TX
Top notch service, dedicated to his customers and service. Polite, cordial and very professional. Citywide is my go to from now on!!
Digger D Lancaster TX
Rick was awesome! He came on time, communicated with us, was careful and kind. Keeping him in my phone for any future needs! ?
Deborah W DeSoto TX
I was looking for a tow for hours. Citywide towed my vehicle within 15 minutes of my call fast friendly will recommend to friends and family.
Fernando Z Cedar Hill TX