Breaking down on the side of the road or getting into an accident is stressful, but knowing what to do when the tow truck arrives can help you stay calm and in control. Whether it’s your first time calling for a tow or you’re a seasoned driver, being prepared with the right information and items will save time and reduce complications. Today, we at Citywide Towing Service would like to offer a quick guide on what to have ready before your tow truck shows up.
Your Location & Vehicle Details
Before the tow truck arrives, make sure you know your exact location. If you’re on a highway, note the nearest mile marker or exit number. If you’re on a city street, provide a business name, landmark, or cross street. Also be ready to describe your vehicle: the make, model, color, and license plate number. This helps the tow truck operator find you quickly and avoid confusion.
Proof of Ownership & ID
Most reputable towing companies will ask for identification to confirm you’re the registered owner or authorized to make decisions about the vehicle. Have your driver’s license and vehicle registration ready. If you’re not the owner, the tow company may need verbal or written permission from them before proceeding.
Your Insurance & Roadside Assistance Info
If your towing service is covered by your insurance or a roadside assistance program (like AAA or through your car manufacturer), have your membership number or policy details ready. This speeds up authorization and billing. If you’re paying out-of-pocket, ask the dispatcher about accepted payment methods and have your card or cash available.
Keys & Access to the Vehicle
Make sure you have your car keys handy and that all doors are unlocked before the tow truck arrives. If the vehicle is inaccessible or you’re locked out, let the dispatcher know ahead of time, some towing services can assist with unlocking, but not all have that capability.
Remove Personal Belongings & Valuables
Before the vehicle is towed, remove all valuables, important documents, and personal belongings. Tow yards are not responsible for items left in the car, and recovery can be difficult once the vehicle is stored. This includes chargers, sunglasses, toll transponders, and any work or school materials.
Know Where it’s Going
Decide in advance where you want your vehicle towed, whether it’s a repair shop, your home, or a dealership. Be ready to provide the exact address to avoid delays or miscommunication.
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Being prepared before the tow truck arrives can turn a frustrating experience into a manageable one. With the right documents, personal items, and a clear plan, you’ll help the tow truck driver do their job quickly and safely, and get your vehicle to the right place without unnecessary stress. Taking a step further, be sure to keep a “tow kit” in your glove box that includes your insurance info, a list of emergency contacts, and a checklist like this one. When you need professional towing services, contact Citywide Towing Service and let us assist you.
